FAQ - Frequently Asked Questions

Items marked as ready to ship within 1 business day are currently in stock.

We are sorry that the item you wish to order is currently unavailable in our shop. You can request a notification as soon as the item is back in stock. Simply fill out the contact form on the relevant product page and you will receive an email from us.

We aim to dispatch orders as quickly as possible. As a rule, orders for in-stock items received on business days by 10:00 a.m. at the latest are dispatched the same day. Due to increased weekend orders, there may be delays on Mondays.

We operate an online-only business and unfortunately cannot create quotes for individual requests. Simply add the items you want to your shopping cart, where you can immediately see the total price.

Unfortunately we are unable to enter your order manually. Our shop and systems are fully designed for online sales, which is why we can only process orders placed through our website. Please place your order via our shop. Thank you.

Unfortunately, changes to your order cannot be made afterwards. Your order is processed fully automatically immediately after receipt and shipping documents are created. Please contact us before ordering if a desired option cannot be implemented via the checkout process. If you have already placed an order, you can of course return it to us. Further information can be found in our FAQs on returns & refunds.

If your order was successfully received, you will receive an order confirmation by email immediately after ordering (please also check your spam folder). If you did not receive a confirmation email, the ordering process was probably not completed. The order is only placed when you click the "Place binding order" button. And don't worry – if a duplicate order should ever reach us, we will contact you and cancel the second order if necessary.

We offer the following payment methods:

• Prepayment by bank transfer: 2.00% prepayment discount
• Purchase on account: Germany and Austria only. Not possible with a different delivery address. Minimum order value €50
• Credit card (Visa, Mastercard): Private customer cards from the EEA only
• Amazon Pay
• PayPal: Payment method fee + 1.00%

Yes, purchase on account for customers from Germany is possible for both private and business customers. Minimum order value €50. Billing and delivery address must be identical for purchase on account. Please note that purchase on account is only available if your credit rating is sufficient.

Please check the following points:

1. The order value must be over €50.
2. Billing and delivery address must be identical.
3. For Creditreform to recognize the company/association during the credit check, the correct company name and address must be entered as registered here: https://firmeneintrag.creditreform.de/

If it still does not work, please choose another payment method, otherwise we unfortunately cannot help further.

For simple purchase on account for municipalities, schools, etc., please proceed as follows:

Please register as a new customer at the following link: https://remdi-augsburg.de/Registrieren

Once you have registered, let us know and we will manually convert your customer account to a municipal account. As soon as you receive our confirmation email, you can pay for all future orders in the shop by purchase on account. Purchase on account must always be made with the registered customer account, and the billing address may not be changed. The delivery address can be chosen freely.

Please note: Only possible for municipalities, schools or similar institutions, not for associations of any kind.

Deliveries are possible to delivery addresses in Germany, Austria and other countries of the European Union.

Unfortunately we cannot offer direct shipping to Switzerland, as shipping and customs processing involve considerable extra effort that we as a small family business cannot provide. We ask for your understanding. With providers such as meineinkauf.ch, customers from Switzerland can still have their order delivered to their home. A refund of German VAT is also not possible for the above reasons.

As we operate an online-only business and do not have a retail store with opening hours, pickup of orders is unfortunately not possible.

Shipping costs depend on the weight of the shipment. In the shopping cart you can calculate the exact shipping costs for the items you wish to order. Simply enter the postcode of your delivery location when calculating shipping costs. An overview of shipping costs and further shipping information can be found here.

After receipt of payment we dispatch your order within the delivery time stated for each item. We unfortunately have no influence on the delivery time of the shipping service providers. Experience shows that delivery within Germany takes 1–3 business days, international deliveries 3–5 business days. For freight forwarding deliveries, about one week should be expected. If you ordered items with different delivery times, we ship the goods in one combined shipment. In this case the delivery time is determined by the item with the longest delivery time.

After receipt of payment we dispatch your order within the delivery time stated for each item. As soon as your order has been shipped, you will receive a shipping confirmation by email with the tracking number. Please also check your spam folder.

As soon as your parcel has been shipped, you will receive an email with your tracking number. With this tracking number you can track the shipping status of your order directly on the shipping service provider's website.

As soon as we have shipped your order, you will receive an email with the invoice attached. We also include a printed invoice with your order in the parcel.

We always send an invoice by email and also include a printed copy in the parcel. Please check the inbox of the email address you provided when ordering in the shop, and also look in your spam folder.

Yes, a net invoice for intra-community supply is generally possible. Once you enter a company name in your contact details, a field for the VAT ID number will appear. After entering the VAT ID you will automatically receive your invoice without German VAT. We unfortunately cannot change the invoice after you have placed your order.

Please note: A net invoice is not possible when paying with PayPal Express or Amazon Pay.

As a private customer you have a 14-day right of withdrawal. All necessary legal information on the right of withdrawal and a sample withdrawal form can be found here (click "here" to go to the form). Please send your timely withdrawal by email to [email protected]. So that we can clearly assign your return, please include a note with your invoice number, your address and the returned items. Alternatively, a copy of the invoice is sufficient. We do not provide a return label – return shipping costs are borne by the buyer. Please use a shipping service provider of your choice and send the parcel to our address: Remdi GmbH, Holzweg 19a, 86156 Augsburg

Direct exchange is not possible. Please return the unwanted item and order the desired item separately through our shop.

We process your return as quickly as possible after it arrives at our warehouse. We refund the cost of the item and the original shipping costs, if these were charged separately, via the payment method used when purchasing in the online shop.

We do not provide a return slip. So that we can clearly assign your return, please include a note with your invoice number, your address and the returned items. Alternatively, a copy of the invoice is sufficient.

Please search for the part number in the JOHN DEERE spare parts list (simply click this link). There, it is best to enter your lawn tractor model. You can then search the parts list for your model for the desired part. Alternatively, you can find the desired part using the illustrations and numbering. A JOHN DEERE part number is given for each part, which you can then search for in our shop.

If the desired part is not found in the search results, we will be happy to research at what price we can obtain the spare part for you.

• Simply send us the part number via WhatsApp or email.
• To keep processing time as short as possible, please only request parts from us that are not yet available in our shop.

Prices for spare parts in our online shop are calculated in such a way that we can only assist with part research if parts cannot be found in the spare parts catalogue. If you cannot or do not wish to find the part numbers yourself, we ask you to seek advice from a local JOHN DEERE dealer.